MICROS 3700

The MICROS Restaurant Enterprise Series (RES) is a unique series of integrated applications that includes Electronic Point-of-Sale, Enterprise Office, Restaurant Operations and Corporate Applications. RES helps you build success through every level of your enterprise, from making sure each customer gets the right order on time to controlling prices, menus, and profits on a chain-wide basis. And it is scalable so it can serve your needs whether you’re a local restaurant or a worldwide chain.

This comprehensive restaurant point-of-sale system also allows restaurants to manage complex employee environments, monitor inventory levels, streamline ordering and receiving processes, enhance the profitability of your operation with customizable reporting and analysis tools, compare operational conditions against established standards, create waitlists and reservations, and implement gift card and loyalty programs for guests.

For owners of multiple restaurant locations, this restaurant POS software offers enterprise management. MICROS RES provides end-to-end communications throughout your operation to increase efficiency, speed service, and ultimately provide a better guest experience for your customers. The end result of the MICROS RES restaurant point-of-sale system is to increase customer satisfaction, maximizing their experiences at your restaurant.

RES includes the following modules: POS, Enterprise Mgmt., Kitchen Display Systems, Labour Mgmt., Product Mgmt., Financial Mgmt., Forecasting, Transaction Analyser and Export Utility.

Download PDF RES Suite

Download PDF 3700

Point-of-Sale

• 3700 TSR: Whether you are an independent restaurant or an international chain, full service, counter service, or a combination, the MICROS 3700 TSR Point-of-Sale (POS) System is the one system that can adapt to your way of doing business. A comprehensive POS system that is both powerful and flexible, the MICROS 3700 TSR can help your operation be more efficient and profitable, because it’s faster, easier and smarter than any other system available today. As part of the Restaurant Enterprise Series, our complete suite of integrated restaurant applications, the MICROS 3700 TSR gives you instant access to the information you need to be successful.
• 3700 QSR: The pressure keeps building, cutthroat competition, high employee turnover, increasing product costs, customer price sensitivity, and the constant demand to do it faster, increase margins, and serve a better product.Today, around the world, the 3700 QSR is helping quick service and quick casual restaurants meet those pressures as never before. As part of the Restaurant Enterprise Series, our complete suite of integrated restaurant applications, the 3700 QSR gives you instant access to the information you need to be successful.

Enterprise Office

• Labor Management: an integrated human resources application designed to support the recurrent, high-maintenance requirements of employee data management. Its comprehensive modules help control your restaurant's labor resources to minimize labor cost and maximize productivity.
• Product Management: a comprehensive application designed to streamline a restaurant's day-to-day business processes for ordering, receiving and inventory. Using a unified database, Product Management (PM) maintains real-time information on inventory levels, recipe ingredients and costs, competitive bids, as well as actual versus theoretical reports.
• Financial Management: an extremely flexible reporting and analysis tool. It allows operators to easily define and generate custom applications and reports that meet their specific needs. With Financial Management (FM), the user can access data from all applications in the MICROS Restaurant Enterprise Series's unified database, including sales information from the 3700 Point-of-Sale System, labor data from Labor Management, and inventory information from the Product Management application.
• Enterprise Management (EM): supports the requirement for chain operations to manage and control store level databases for both POS and back office applications. It provides the ability for a chain's corporate office to enforce menu and pricing consistency as well as respond quickly and effectively to the needs of the local restaurant market.

Download PDF BackOffice EM

Guest Experience

• iCare: provides a suite of CRM modules that deliver a 360 view of your customer’s activities. All the activities are tracked and controlled from a central database allowing you to recognize your core customers (most frequent and/or highest spending) and to determine methods to attract and measure the development of new trial, or less frequent customers, into the core customer base desire. By bringing your POS and CRM together as a single solution, MICROS is able to improve the return on your marketing investments.
• Guest Connection: manages reservations and seating, and captures guest history. Guest Connection is designed for organizations that not only have multiple properties, but also have multiple restaurants within a property. This allows a central reservation office to take reservations for all of the restaurants at a property. A graphical display shows each restaurant's floor layout, with an icon for each table making the procedure simple to seat a guest.
• Kiosk: Customer kiosks have become a common component of everyday life. From Automated Teller Machines (ATM), to tourist information kiosks, to Airline flight check-in, kiosks have proven to speed service and increase guest through-put at a lower labor cost. For businesses where customer order input is appropriate, kiosks have been identified as one of the primary initiatives in an overall marketing strategy. The MICROS RES Kiosk solution provides a simple, easy-to-use, fully integrated customer information or self ordering device. Running on robust MICROS hardware or any other appropriate hardware device, our scalable kiosk solution can be mixed and matched with traditional POS terminals or hand-held devices in any installation to increase your revenue, reduce labor costs, and provide a reasonable ROI.

Restaurant Operations

• Alert Manager: allows operations to manage by exception. The system monitors conditions and compares them to established standards. Exceptions are immediately identified and a notice or alert is sent to the pager, PDA, cell phone, or email of those who need to know.The MICROS Alert Manager provides exciting new integration with the RES products and the on premise paging and communications solutions made available by JTECH, a MICROS subsidiary.
• Kitchen Display Systems: is like having a second expeditor in your kitchen. It provides highly visible, real-time information to manage and control kitchen efficiency, which drives customer satisfaction. Mounted conveniently in your kitchen or food prep area, this seamlessly integrated, intuitive, graphical software application displays food orders for preparation and monitors the timing of orders for your "Speed of Service." MICROS KDS also provides feedback about the status of each table and captures service times for management reporting.

Download PDF KDS

• Guest Services Solution (GSS): a software product that allows a restaurateur to develop and manage a dining relationship with their guests through 3 major modules.
  • Frequent Diner
  • Deliver Plus
  • Gift Certificate Management
• Table Management Solution: simple, easy-to-use software that seamlessly integrates customer preferences, seating capacity, and available staff, while effortlessly managing the customer’s dining experience. Capturing time-sensitive guest demands, RES Table Management puts you in complete control from the moment the guest is greeted until the next diner is seated.
• Digital Menu Board: a fully integrated feature of the RES point-of-sale (POS) system, this novel technology displays menus while simultaneously drawing customers’ attention to other information, like current store promotions. While the quick-service market becomes increasingly aware of the benefits of digital versus traditional menu boards, restaurant owners seek a solid solution that will improve operations and boost customer experience. Typically sold as an added module or an interfaced product, MICROS includes the Digital Menu Board functionality as a core feature in RES. So when you’re ready to deploy this innovative technology for your business, MICROS is ready with RES Digital Menu Board Integration.
• Fingerprint ID: a fully integrated feature of RES that can be used in place of cumbersome passwords and or magnetic swipe cards. Fast and easy-to-use, your employees will appreciate the simplified logon process that fingerprint ID offers and management will value the enhanced security measures against fraudulent employee behavior. Eliminate or reduce password management, decrease costs, and gain new peace-of-mind.
• Conversational Ordering: simplifies and expedites the order taking process by directing the server in entering the customer’s order exactly as it is placed. The feature eliminates the need to navigate between screens to locate a match to the way the order is being given. In addition, despite how the order is keyed in, the information is capable of being modified if necessary.
• Discount Enhancements: RES offers the ability to utilize online promotion codes to maximize the effectiveness of discount coupons. This feature improves the customer experience as it adds more flexibility and distinction to your promotional campaigns.